1. Introduction

These Terms & Conditions ("Agreement") outline the legal obligations between you ("the Client") and Airla ("the Company"), a provider of web development, software development, cybersecurity, and digital forensics services based in Gauteng, South Africa. By engaging Airla's services, you agree to be bound by the terms outlined herein. If you do not accept these terms, you should not proceed with the use of our services.

2. Scope of Services

Airla provides professional services including but not limited to:

• Design and development of websites and web-based software applications
• Development of custom digital tools and platforms
• Cybersecurity services such as incident response, vulnerability assessments, and security consulting
• Data forensics including recovery, analysis, and reporting of digital evidence

Each project is defined by a separate agreement or proposal that outlines the specific scope, timeline, and deliverables. Any additional work or changes outside the agreed scope will be subject to additional charges and timeline adjustments.

3. Payments & Deposits

• A non-refundable 50% deposit is required before the commencement of any work.
• The remaining balance is due upon completion of the project or the agreed milestone (e.g., website or application going live), whichever comes first.
• Projects will not be launched or handed over until the balance is settled.
• If payment is not received within 14 calendar days of the launch date, the website, software, or service may be temporarily suspended or taken down at Airla’s discretion.
• If payment continues to be outstanding, Airla reserves the right to pursue legal action to recover the amount due, including additional costs incurred during the recovery process.

4. Intellectual Property

• Upon full payment, the Client receives ownership of the final deliverables, including source code and design files, unless otherwise agreed in writing.
• Prior to final payment, all work produced remains the intellectual property of Airla.
• Airla retains the right to reuse development methodologies, code libraries, frameworks, and components used in project delivery, unless exclusivity has been contractually agreed.
• Airla reserves the right to showcase completed projects (excluding any confidential or proprietary information) in its online portfolio, presentations, and marketing materials for promotional purposes.
• Any exceptions to the above must be explicitly stated and agreed upon in writing.

5. Confidentiality & NDAs

Airla acknowledges the sensitive nature of certain work, particularly in cybersecurity and digital forensics.

• All information shared with Airla is treated as confidential and handled with appropriate care and discretion.
• Non-Disclosure Agreements (NDAs) are available and honored where signed.
• Airla undertakes not to disclose or use any confidential information provided by the Client for any purpose other than fulfilling its contractual obligations.

6. Post-Launch Support & Maintenance

• Airla offers ongoing support and maintenance services post-launch.
• These services may include bug fixes, security updates, hosting support, feature enhancements, and technical troubleshooting.
• The nature, scope, and duration of support or maintenance are determined based on the selected support plan.
• Unless expressly included in the original agreement, support is considered a separate service and may incur additional charges.
• Clients are encouraged to review Airla’s support offerings to select a package that suits their needs.

7. Liability & Warranties

• Airla delivers services with a high degree of professionalism, care, and technical competence.
• However, to the maximum extent permitted under South African law, Airla is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, business interruption, or reputational harm, arising from the use or inability to use its services.
• Airla cannot be held responsible for system failures caused by third-party platforms, hosting providers, domain registrars, or software dependencies outside its control.
• Any warranties or guarantees not expressly stated in the project agreement are excluded.

8. Termination

• Either party may terminate the agreement with written notice.
• If the Client terminates the project after work has begun, any completed work up to the date of termination remains billable and the 50% deposit is non-refundable.
• Upon termination, Airla will provide all completed work and related materials (where paid for) in a timely manner.
• While Airla reserves the right to terminate an agreement, this right is exercised only in exceptional situations such as breach of contract, abusive behavior, or non-payment.
• In all cases of termination, professionalism and data handover will be prioritized to minimize disruption for the Client.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of South Africa, specifically under the jurisdiction of Gauteng Province. Any disputes arising from this Agreement shall be resolved under the exclusive jurisdiction of the courts of South Africa. Both parties agree to seek amicable resolution before pursuing legal action.

10. Amendments

• Airla may update these Terms & Conditions from time to time.
• Clients will be notified of any material changes that may affect their rights or obligations.
• Continued use of Airla’s services following such updates will be deemed acceptance of the revised terms.